Help & FAQ
PLACING AN ORDER
Follow these steps to place an online order with us:
- Select style and color
- Click the “Add to cart” button
- Select your size and quantity
- For additional styles, continue shopping and add them to your cart
- Enter shipping and billing information
- You are all set!
If you still need help placing an order, please contact us and a member of our customer service team will assist you.
SIZING CHARTS
Sizing information for apparel can be found on each product page and on our Size & Material Chart page. Please note that women’s sizes tend to run small — we encourage you to refer to the sizing chart before making your purchase.
Width measurements span across the chest (from seam to seam, not full body).
Length measurements are measured at the point where the neck trim meets body to bottom of the garment (including any bottom trim).
Sleeve length starts where the sleeve and shoulder joins, then to the end of the sleeve cuff or hem.
WHAT KIND OF MATERIALS DO YOUR SHIRTS USE?
We have partnered with several brands to provide a range of options for our on-demand printing services. We use Hanes and Gildan for our basic shirts, and Canvas, Bella, and American Apparel for our premium apparel.
TRACK YOUR ORDER
When we ship your order, you will receive an email with your tracking information. Please allow 24 hours for shipping information to update on the website. If you have not received your tracking information, please contact us with your order number.
DELIVERY
Each product is made-to-order. Each order is processed, printed, and shipped after you place it. Please see our Shipping Policy for production and delivery times.
Domestic Shipping
CHANGE THE SIZE OR COLOR
You can change the size and/or color of the products in your order before it has gone into production. Send us an email with your order number and desired changes, and we’ll edit the order for you.
Unfortunately, we cannot modify orders once they have gone into production.
Please refer to our return policy for information regarding returns and refunds.
Orders usually arrive within 4–10 business days (1–3 business days of handling plus 3–7 business days of shipping within the continental US). Please allow up to 2 weeks for delivery for orders shipped to Alaska and Hawaii.
International Shipping
International orders usually arrive within 10–14 days after production and can take up to 45 days.
CONFIRMATION EMAIL
After your order is placed, we’ll send you a confirmation email. You’ll also receive an email when your order ships, with your tracking information.
If you haven’t received an email from us, check your spam or promotions folder. If you can’t find your order confirmation, please contact us.
CAN I CANCEL MY ORDER?
We can only process cancellations before your order has gone into production. Simply contact us with your order details and we’ll issue you a full refund. We are unable to cancel orders once the printing process has commenced.
Please refer to our return policy for information regarding returns and refunds.