Refund & Return Policy

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

Please send us an email at support@teesgrab.com (within 30 days from the purchase date) or through our contact page and we can set that up for you.

RETURNS

We accept returns within 30 days from the delivery date. We are only accepted when the item has not been used or washed and in the same condition that you received it.

  • For defective products or incorrect or defective in another way: Restocking and shipping fee : Free. (We will send you the return label). 
  • Other reason (Buyer’s remorse, Wrong size, color, no need...): Restocking fee: 30% product price + Shipping price (calculate by shipping provider).

    For return please email support@teesgrab.com to obtain the return label and instructions for returning a product.

    We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:

    • Item is damaged in transit.
    • Incorrect Item is delivered.
    • Item is defective or misprinted.

    If something you received is defective please contact us with a picture of the damaged item. 
    To complete your return, we require a receipt or proof of purchase (Order ID, Transaction ID, Email,...etc).

    REFUNDS

    How long will the refund take?

    The amount of time it takes for a refund to return depends solely on the bank or card issuer. Some banks/card issuers finalise refunds within a couple of business days, while others may wait until the end of the statement month to display and process refunds. If the refund seems to be taking more than one week, you can also contact your bank or card issuer to ask about their usual timeframes.

    As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@teesgrab.com

    Note: Returns, Refund are only accepted when the item has not been used or washed and in the same condition that you received it.

    EXCHANGES

    All products go through a quality control check before being sent to you - But just in case read below!

    If the products have a manufacturing defect i.e ripped when you open the package, let us know by taking a picture and email us directly with your order number.

    If the products have a different size than your order, let us know and we will send you new right size shirt.

    LOST ORDERS

    If your order is deemed ‘lost’ by our shipping carrier, we will dispatch a replacement to you at our expense or offer you a full refund.

    Size Chart

    CUSTOM ULTRA COTTON T-SHIRT:

    g200 shirt size charts

     

    PULLOVER HOODIE 8 OZ:

    g185 hoodie sizing chart

     

     

    NEXT LEVEL PREMIUM SHORT SLEEVE TEE

    nl3600 sizing chart

     

     

    NEXTLEVEL NL3900 LADIE'S T-SHIRT :

  • 4.3 oz, 100% combed ring-spun cotton jersey; Fabric laundered
  • Heather Gray 90% cotton/10% polyester; 32 singles for extreme softness
  • Slim Fit, please refer to size chart for actual garment measurements
  • Decoration type: Digital Print
  • Made by Next Level
  •  

    PRINTED CREWNECK PULLOVER SWEATSHIRT 8 OZ:

    g180 sizing chart

     

    100% COTTON TANK TOP:

    g220 tanktop sizing chart ifrogtees.com

    BELLA+CANVAS FLOWY RACERBACK TANK:

    racerback tank top size

     

    Youth Custom Ultra Cotton Tee:

     

    Long Sleeve Moisture Absorbing Shirt:

     

    Toddler Jersey Tee:

    Infant 5.5 oz Short Sleeve T-shirt: